Talk to us first
Most problems are solved fastest by contacting us directly. Email dgtsoportetienda@outlook.com or use our contact form and include:
- Your order number
- What went wrong (not received, damaged, incorrect item, or a billing issue)
- Photos of the item and packaging, where relevant
We will review your case and reply with the next steps.
Opening a payment dispute (chargeback)
A chargeback can only be opened by your bank or card issuer, not through this website. If you want to dispute a payment, contact your bank or card provider directly using the number on the back of your card or in your banking app. Your bank sets its own deadlines for disputes, so do not wait too long.
We are always happy to help resolve an issue before it reaches that point.