Orders & delivery
When will my order arrive?
Orders are processed within 1–2 business days. Once shipped, delivery normally takes 3–5 business days. Standard shipping costs £2.95, and shipping is free on orders over £50.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We will always do our best to help, but once an order has been processed or shipped we may no longer be able to make changes.
I entered the wrong shipping address. What should I do?
Contact us immediately with your order number and the correct address. If your order has not been dispatched yet, we will do our best to update it. Once the parcel has shipped, an address change may no longer be possible.
Is there a maximum order value?
Yes. Orders over £300 cannot be processed. Please split larger purchases into separate orders.
Do I get a free gift?
Yes, a free gift is included with every order.
Problems & returns
What should I do if my order arrives damaged?
Contact us as soon as possible with your order number and clear photos of the item and packaging. We will review it and help you find the right solution.
What if my order is incorrect or missing an item?
Contact us with your order number and photos where applicable, and we will work to resolve it as quickly as possible.
What is your return policy?
You have 30 days from the date your order is delivered to request a return. Please contact us before sending anything back so we can give you the correct return instructions. See Shipping & Returns.
Products & pre-orders
How do pre-orders work?
Pre-order products show a Pre-order badge and the expected release date. See our Pre-order Policy for the full details.
What language are the cards in?
The language is stated on every product page. If a product is listed as English, you will receive the English edition.